What does customer service have to do with marketing? Just everything! Think about the traditional marketing ads that get your attention. They address a need. They pique curiosity. They elicit an emotional response. Aren’t you doing the same thing as… Read More ›
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Why did you choose the same word – LIKE – on business pages for becoming a fan AND for giving approval to a post?
Does this image look familiar? You tried to DIY market again, didn’t you? My husband and I are both entrepreneurs, and when we need help on anything outside our frame of expertise, here are 3 considerations we recount when we get the DIY itch and… Read More ›
Sorry, Ruby Tuesdays, but when you opened a store in 2004 in a rural area of North Georgia, you had a tough time hiring good people… Here’s my TRUE story of a customer service comedy of errors I experienced at Ruby Tuesdays and the mall food court.