Sorry, Ruby Tuesdays, but when you opened a store in 2004 in a rural area of North Georgia, you had a tough time hiring good people… Here’s my TRUE story of a customer service comedy of errors I experienced at Ruby Tuesdays and the mall food court.
Do you communicate daily with your staff? Ever notice how the more successful restaurants have daily meetings with staff before they . . .
Today, Jill Abramson, former Executive Editor of the New York Times, gave the commencement speech at Wake Forest University. Quite appropriately, Wake Forest requested she speak on resilience. Her controversial firing from the NYT . . .
This is just a quick poll to get your opinion on the insanity around Black Friday. In case you aren’t aware, KMart recently announced they were opening at 6 am on Thanksgiving and remaining open for 41 hours through Black Friday…. Read More ›