“DETERMINE THE WHY” AND YOU’LL ALWAYS MAKE THE SALE. You don’t have to fill that need with the product they asked for. You just have to fill the need.
Ever been asked by a customer if you carry a particular item and give that customer a “no” in reply? Does the customer give up? No, they expect…
It is very easy for staff to blame poor performance on a lack of tools and means to perform. If you are operating an efficient and well functioning business, your staff (and you) won’t have those excuses to fall back on when you ask them to justify less than acceptable sales results.
So sure your existing customers are happy? Learn how to bring in new customers without losing existing customers loyalty.
Customer Service is the new black! Remember when we never got out of our cars at the gas station? Brick and mortar retailers – take note. Customers want to go back in time.
Are you driving your in-house customers online?